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Schedule 2024

Pre-12: Mastering the RFP Process: Strategically Procuring AI for Your Contact Center

Steve Campbell  (President, Team Rebus)

Date: Tuesday, October 22

Time: 12:30 pm - 3:45 pm

Pass Type: Standard + Workshop + Site Tour - Get your pass now!

Session Type: Workshop

Vault Recording: TBD

Dive into the essentials of the Request for Proposal (RFP) process tailored specifically for AI enhancements in your contact center. This workshop equips you with the framework and tools to effectively lead RFPs, ensuring you select the most suitable AI solutions for your needs. You'll gain practical hands-on experience in:
  • Defining your use case(s) and AI needs.
  • Creating user stories and identifying dealbreakers.
  • Drafting an RFP for AI vendor evaluation.
  • Developing an RFP scoring matrix.
  • Creating a demo script and organizing vendor demos.
  • Scoring vendor responses and demos.

Join us for an interactive session where you'll learn and apply the steps of the RFP process, leaving with a solid action plan and the confidence to effectively procure AI solutions. This workshop is ideal for professionals seeking a proven approach to integrate AI into their contact centers.