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Schedule 2024

Pre-09: Courageous Cultures: Encourage Courage and Solve Better Problems Faster

Karin Hurt  (CEO, Lets Grow Leaders)

Date: Tuesday, October 22

Time: 12:30 pm - 3:45 pm

Pass Type: Standard + Workshop + Site Tour - Get your pass now!

Track: Elevate Your Strategy and Leadership

Session Type: Workshop

Vault Recording: TBD

Courageous Cultures Collaboratory: Highly Interactive Contact Center Executive Program Based on ground-breaking new research in innovation and problem-solving, you'll learn what leaders like you are doing to build more creative and solutions-oriented teams. Teams who don't just bring you more ideas, but practical, ideas you can use to make work, work better. You'll explore the root causes of FOSU (fear of speaking up) and ways to turn your team's fears and frustration into practical innovation. You'll learn easy-to-use tools and techniques to empower solutions-thinking and customer-focused problem solving; how to respond to wacky ideas without crushing your team's hearts and spirits; and techniques to encourage courage and deeper dialogue up, down, and sideways. The Courageous Cultures Collaboratory is more than just a learning experience—it's an interactive journey that will challenge and equip you with tools, best practices, and daily habits to lead a cultural transformation in your organization. By attending, you'll not only gain invaluable insights but also practical, scalable solutions that will make work, work better for everyone. Join us to become the champion of change your contact center needs.


1. Discover Cutting-Edge Research: Gain insights into pioneering research that reveals the barriers to psychological safety and innovation and why psychological safety is necessary but not sufficient, if you want every team member bringing practical, useable ideas to their work.

2. Master the 4 Steps to a Courageous Culture: Learn the essential steps to foster a culture that embraces courage and innovation.

3. Hands-On Application: Engage in dynamic, interactive exercises where you will apply easy-to-implement and share tools and techniques to real-world contact center strategic challenges.

4. Develop Strategic Action Plans: Formulate a tailored action plan to instigate a culture of courage and innovation, ensuring that these elements are interwoven into the fabric of your contact center practices.

5. Networking and Collaboration: Build valuable connections with other contact center executives, fostering a network of professionals dedicated to pioneering innovative workplace cultures.