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Agenda

ICMI's Contact Center Expo: A Digital Experience provides inspirational sessions that matter to you, with high-quality keynotes, 1-on-1 time with exhibitors, and multiple ways to connect with the contact center community. Click on session titles for full session descriptions. All times noted are in EST.

Karin HurtFormer Verizon Wireless Executive, and an Inc. Magazine Great Leadership Speaker

Karin Hurt helps human-centered leaders resolve workplace ambiguity so that they can drive innovation, productivity and revenue without burning out employees.

After two decades as a Verizon executive, Karin, and her husband, David, founded Let’s Grow Leaders, a training firm focused on human-centered leadership development for those determined to get breakthrough results without losing their humanity. Leaders, they found, were hungry for practical tools and leadership development that sticks.

Since 2013, Karin and David have helped grow over 10,000 leaders in 14 countries with their live leadership development programs, keynotes, blogs, videos, and books. They also provide clean water to the people of Cambodia through their Winning Wells philanthropic initiative.

Karin is an award-winning author of four books, including:

  • Courageous Cultures – How to Build Teams of Micro-Innovators, Problem Solvers and Customer Advocates
  • Winning Well – A Manager’s Guide to Getting Results—Without Losing Your Soul

She is the host of the popular LinkedIn show, Asking for a Friend, and she was recently named by Inc. Magazine as a Top 100 Great Leadership Speaker.

Presenting: