Live | October 16 - 19
Orlando | FL
ICMI's Contact Center Expo provides inspirational sessions that matter to you, with high-quality keynotes, 1-on-1 time with exhibitors, and multiple ways to connect with the contact center community.
Check back frequently, information added daily!
Click on session titles for full session descriptions. All times noted are in EST.
Pre-4: artificial intelligence in the Contact Center
Speaker: Josh Streets (The Scoreboard Group)
Location: Timor 1
Pass Type: Training + Standard Conference Pass, Training Only Pass
Track: Maximize Productivity and Operations, Elevate Your Strategy and Leadership
Session Type: Training
Pre-4: artificial intelligence in the Contact Center
Speaker: Josh Streets (The Scoreboard Group)
Location: Timor 1
Pass Type: Training + Standard Conference Pass, Training Only Pass
Track: Maximize Productivity and Operations, Elevate Your Strategy and Leadership
Session Type: Training
Keynote: How Generative AI Will Impact The Future of Work
Speaker: Crystal Washington (Crystal Washington)
Location: Oceana Grand Ballroom
Pass Type: Training + Standard Conference Pass, Premium Pass, Standard Conference Pass, Expo Hall Only Pass
Session Type: Keynote
Session 502: Leading Through Change While Providing Peak Support
Speakers: Hannah Steiman (Peak Support), Bianca Lazaro (Peak Support), Daniel Gutierrez (Peak Support)
Location: Coral Sea 1
Pass Type: Training + Standard Conference Pass, Premium Pass, Standard Conference Pass
Track: Elevate Your Strategy and Leadership, Maximize Productivity and Operations
Session Type: Case Study
Session 603: Automating Advancements in Higher Education and Beyond: The Anthology Experience
Speaker: Jordan Johnson (Anthology)
Location: Java Sea 1
Pass Type: Training + Standard Conference Pass, Premium Pass, Standard Conference Pass
Track: Maximize Productivity and Operations, Elevate Your Strategy and Leadership
Session Type: Case Study
Speaker: Jordan Johnson (Anthology)
Location: On-Demand
Pass Type: Digital Standard Pass
Track: Maximize Productivity and Operations, Elevate Your Strategy and Leadership
Session Type: Virtual Session
[VIRTUAL] How Generative AI Will Impact The Future of Work
Speaker: Crystal Washington (Crystal Washington)
Location: On-Demand
Pass Type: Training + Standard Conference Pass, Premium Pass, Standard Conference Pass, Digital Standard Pass, Expo Hall Only Pass
Session Type: Virtual Session