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Schedule

ICMI's Contact Center Expo provides inspirational sessions that matter to you, with high-quality keynotes, 1-on-1 time with exhibitors, and multiple ways to connect with the contact center community.

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Click on session titles for full session descriptions. All times noted are in EST.

Pre-4: artificial intelligence in the Contact Center

Speaker: Josh Streets  (The Scoreboard Group)

Location: Timor 1

Pass Type: Training + Standard Conference Pass, Training Only Pass

Track: Maximize Productivity and Operations, Elevate Your Strategy and Leadership

Session Type: Training

Pre-4: artificial intelligence in the Contact Center

Speaker: Josh Streets  (The Scoreboard Group)

Location: Timor 1

Pass Type: Training + Standard Conference Pass, Training Only Pass

Track: Maximize Productivity and Operations, Elevate Your Strategy and Leadership

Session Type: Training

Keynote: How Generative AI Will Impact The Future of Work

Speaker: Crystal Washington  (Crystal Washington)

Location: Oceana Grand Ballroom

Pass Type: Training + Standard Conference Pass, Premium Pass, Standard Conference Pass, Expo Hall Only Pass

Session Type: Keynote

Session 502: Leading Through Change While Providing Peak Support

Speakers: Hannah Steiman  (Peak Support), Bianca Lazaro  (Peak Support), Daniel Gutierrez  (Peak Support)

Location: Coral Sea 1

Pass Type: Training + Standard Conference Pass, Premium Pass, Standard Conference Pass

Track: Elevate Your Strategy and Leadership, Maximize Productivity and Operations

Session Type: Case Study

Session 603: Automating Advancements in Higher Education and Beyond: The Anthology Experience

Speaker: Jordan Johnson  (Anthology)

Location: Java Sea 1

Pass Type: Training + Standard Conference Pass, Premium Pass, Standard Conference Pass

Track: Maximize Productivity and Operations, Elevate Your Strategy and Leadership

Session Type: Case Study

[VIRTUAL] Session 603: Automating Advancements in Higher Education and Beyond: The Anthology Experience

Speaker: Jordan Johnson  (Anthology)

Location: On-Demand

Pass Type: Digital Standard Pass

Track: Maximize Productivity and Operations, Elevate Your Strategy and Leadership

Session Type: Virtual Session

[VIRTUAL] How Generative AI Will Impact The Future of Work

Speaker: Crystal Washington  (Crystal Washington)

Location: On-Demand

Pass Type: Training + Standard Conference Pass, Premium Pass, Standard Conference Pass, Digital Standard Pass, Expo Hall Only Pass

Session Type: Virtual Session