ICMI’s Contact Center Expo: A Digital Edition provides inspirational sessions that matter to you, with high-quality speakers and more practitioner-led case studies than ever, this one-day conference is sure to educate and inspire you.
Unlike most virtual events, we invest in delivering an interactive, community-focused experience that’s rooted in practical and actional information and customized networking.
Click on session titles for full session descriptions. All times noted are in EST.
When it comes to compressing the most amount of experience into a short life thus far, Ryan Campbell is the young man to talk to. Born and raised in an Australian coastal town, Ryan discovered his passion at a very young age --- flight. Aviation would be the dominant fixture in the young Australian's life, providing some amazing but also traumatic, life-altering experiences. As a 14-year-old fixated on becoming a pilot, Ryan took on a number of after school jobs to finance his flying lessons. Shortly thereafter, he went on to achieve his first prominent goal in life as he flew an airplane solo for the first time on his 15th birthday. The passionately determined young man soon found himself researching a goal so lofty it had never been accomplished before---to fly a single-engine airplane solo around the world as a teenager. The next two years of Ryan's life would prove to be transformative. He was forced to grow up at a young age as he personally fundraised $250,000, trained, and planned for a world circumnavigation. Ryan made international headlines as he flew his way around the globe, including a feature story on 60 Minutes, countless television appearances, radio, and print interviews. The world watched this young man chase his dreams. It was an expedition for the history books. Ryan's life blossomed as he was named one of Australia's 50 Great Explorers, the 2013 Australian Geographic Young Adventurer of the Year, and finalist for Young Australian of the Year. Life after the world flight was all about awards, sharing his story through speaking engagements, and writing a book to be imminently published titled, 'Born to Fly.' The young kid from a normal, Aussie family even met The Royals. Life was quite good. In an instant, Ryan's life changed following a very seriously light plane crash in 2015. He survived against all odds and was admitted to a spinal rehabilitation ward as a complete paraplegic with no movement from his waist down. With a further five breaks in his back and broken bones ranging from his face to his feet, Ryan needed to tap into everything he learned during his global expedition and more. The biggest undertaking of his young life was just beginning. Ryan is a master of adversity and ardent believer that life is won and lost above the shoulders---your mind can be either your most powerful asset or the determinant of your failure. He proved his mental fortitude by making history as a record-breaking pilot, but demonstrated his mastery by learning to walk again and fighting his way back into the sky. A world record-breaking pilot. An author. A plane crash survivor. An incomplete paraplegic. A commercial helicopter pilot. Few people have encountered the extreme, polar opposites of success and tragedy that Ryan has, let alone by the age of 25. This gamut of human experience has created the perfect platform to share his approach of leveraging adversity to fuel success and gather tools with which to fill your mindset toolbox. Now based in Nashville, Tennessee, Ryan is equipped and eager to transform your organization with a unique, unpredictable, and uplifting keynote.