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ICMI’s Contact Center Expo: A Digital Edition provides inspirational sessions that matter to you, with high-quality speakers and more practitioner-led case studies than ever, this one-day conference is sure to educate and inspire you.

Unlike most virtual events, we invest in delivering an interactive, community-focused experience that’s rooted in practical and actional information and customized networking.

Click on session titles for full session descriptions. All times noted are in EST.

KEYNOTE: What's Your Pink Cadillac? The Transformational Power of Prioritizing Joy


Ryan Campbell  (Speaker, Ryan Campbell)

Date: Wednesday, May 15

Time: 11:15 am - 12:00 pm

Session Type: Keynote

Vault Recording: TBD

Dive into the joy-fueled resilience hidden in our hobbies, interests, and simple pleasures. In a fast-paced world where our challenges are relentless and the solutions seem out of reach, Ryan delivers a message of accessible, attainable change. From the highs of a world record-breaking expedition to the most unimaginable low of a plane crash and paraplegic diagnosis, Ryan uses his story to highlight the realities of adversity and the role of resilience.

A message built on the importance of mental health and self-care, What’s Your Pink Cadillac? uncovers the most unexpected, transformational tool discovered in the most unexpected place, the purchase of a 1960 Pink Cadillac. Get ready to smile like a kid, step back, and show up better.


- Develop a new understanding of adversity and the role of resilience
- Discover the hidden power of our hobbies, interests, and simple pleasures
- Unlock the tools to improve mental health, fuel performance, and improve culture
- Identify and share your own personal Pink Cadillacs