ICMI is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

Schedule 2024

Bala VenkataramananVice President, Head of Customer Experience & OperationsBILL

With previous experience as an executive at HP, Google, and Intuit, Bala has an impressive background in contact center support, operations, and customer success. In his current role at BILL, Bala oversees end-to-end customer operations, including customer support, risk operations, self-service operations, and payment and virtual card operations, giving him a holistic view of the entire experience for BILL’s customers.

Presenting: