ICMI is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.


ICMI's Contact Center Expo provides inspirational sessions that matter to you, with high-quality keynotes, 1-on-1 time with exhibitors, and multiple ways to connect with the contact center community.

Check back frequently, information added daily!

Click on session titles for full session descriptions. All times noted are in EST.

Darlene UngerSenior Customer Success Manager Showdown Displays

Darlene Unger is the Senior Customer Success Manager with Showdown Displays. She has 20 years’ experience of coaching, mentoring and motivating team members. Darlene has also received recognition by industry experts for her contributions in recent years. CCW Best Contact Center Manager Award Recipient in 2023 ICMI Best Contact Center Supervisor Award Recipient in 2022 CCW Next Generational Leader Award Recipient in 2021