ICMI's Contact Center Expo provides inspirational sessions that matter to you, with high-quality keynotes, 1-on-1 time with exhibitors, and multiple ways to connect with the contact center community.
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Click on session titles for full session descriptions. All times noted are in EST.
Darlene Unger is the Senior Customer Success Manager with Showdown Displays. She has 20 years’ experience of coaching, mentoring and motivating team members. Darlene has also received recognition by industry experts for her contributions in recent years. CCW Best Contact Center Manager Award Recipient in 2023 ICMI Best Contact Center Supervisor Award Recipient in 2022 CCW Next Generational Leader Award Recipient in 2021