Live | October 16 - 19
Orlando | FL
ICMI's Contact Center Expo provides inspirational sessions that matter to you, with high-quality keynotes, 1-on-1 time with exhibitors, and multiple ways to connect with the contact center community.
Check back frequently, information added daily!
Click on session titles for full session descriptions. All times noted are in EST.
Andy is VP of Product Marketing at NICE, helping brands create experiences that flow. Today he focuses on how organizations deliver CX@Scale and has a successful track record in driving innovation strategies and go-to-market initiatives for startups and large enterprises. He’s worked in AI and Analytics since before it was cool, and has nearly 20 years’ experience in product management, data science, and business operations. Outside of work, Andy is a dad to twins, a cocktail aficionado, and never turns down a good bet.