ICMI is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.


ICMI's Contact Center Expo provides inspirational sessions that matter to you, with high-quality keynotes, 1-on-1 time with exhibitors, and multiple ways to connect with the contact center community.

Check back frequently, information added daily!

Click on session titles for full session descriptions. All times noted are in EST.

Hannah SteimanPresident Peak Support

Hannah Steiman is COO of Peak Support, a customer service outsourcing company in Cambridge, MA. Prior to Peak Support, Hannah was a journalist at Inc. and Forbes, managed communications for the Clinton Global Initiative, and worked as a strategy consultant. She has appeared on television and radio, run multi-day workshops, and spoken to large and small audiences. She has an MBA from MIT Sloan.