Live | October 16 - 19
Orlando | FL
ICMI's Contact Center Expo provides inspirational sessions that matter to you, with high-quality keynotes, 1-on-1 time with exhibitors, and multiple ways to connect with the contact center community.
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Click on session titles for full session descriptions. All times noted are in EST.
Hannah Steiman is COO of Peak Support, a customer service outsourcing company in Cambridge, MA. Prior to Peak Support, Hannah was a journalist at Inc. and Forbes, managed communications for the Clinton Global Initiative, and worked as a strategy consultant. She has appeared on television and radio, run multi-day workshops, and spoken to large and small audiences. She has an MBA from MIT Sloan.