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ICMI's Contact Center Expo: A Digital Experience provides inspirational sessions that matter to you, with high-quality keynotes, 1-on-1 time with exhibitors, and multiple ways to connect with the contact center community. Click on session titles for full session descriptions. All times noted are in EST.

Hannah SteimanPresident & Chief Strategy OfficerPeak Support

Hannah Steiman is an accomplished entrepreneur, Chief Operating Officer, and Chief Revenue Officer, with more than 20 years of experience building businesses, managing teams, and serving in strategic communications roles. In five years, she has built Peak Support into an Inc. 5000 company with more than 1,700 employees worldwide, while preserving its unique and positive culture. She has served as a strategic advisor to companies including ExxonMobil, Johnson & Johnson, and Medtronic, USA, helping them develop new, innovative business models that would improve their resilience against the forces disrupting their industries. In the non-profit space, she has experience with global organizations (Clinton Global Initiative) as well as regional organizations working in food security.