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ICMI's Contact Center Expo provides inspirational sessions that matter to you, with high-quality keynotes, 1-on-1 time with exhibitors, and multiple ways to connect with the contact center community.

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Click on session titles for full session descriptions. All times noted are in EST.

Jessica SmithDirector, CCaaS Product Marketing8x8

Jessica found a passion for customer experience when first introduced to the contact
center market back in 2012. Throughout her time in this space, Jessica has worked in Product
Marketing, Competitive Intelligence, and Sales and Channel Enablement giving a well rounded
depth of knowledge applied to her communication practices. Now as the Director of CCaaS
Product Marketing at 8x8, Jessica champions thought leadership, experiential learning, and the
promotion of new ideas to keep us all immersed in the changing landscape of CX & EX. When
work isn’t the focus, Jessica is a lover of yoga, travel, and just about anything that puts her