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Amy SmithSenior Director, Client SuccessChallenger, Inc.

Amy leads Challenger's Effortless Experience™ Client Success team. This work includes responsibility for the product development and implementation of talent management solutions for a wide range of customer service-driven organizations. She leads a team of professionals to partner with client senior leadership to enhance capacities of managers and front line staff and create sustainable behavioral & organizational change to deliver greater low-effort experiences to customers. Amy's expertise lies in modernizing the Quality Assurance function, building a culture of coaching excellence, upskilling frontline staff to deliver low effort service experiences, and change management.