Koda Skurzewski is a Board Member and Group Chief Commercial Officer at Mplus Group with over 20 years of experience in the BPO, technology, and customer experience industries. A recognized trailblazer, she has helped some of the world’s largest brands reimagine customer engagement through Agentic AI and next-generation solutions. Koda has taken the stage at CCW Berlin, the Agentic AI Summits in Berlin and Scotland, and Mobile World Congress, bringing fresh, bold perspectives on how AI can transform contact centers into hubs of smarter, more human interaction.