Live | October 16 - 19
Orlando | FL
ICMI's Contact Center Expo provides inspirational sessions that matter to you, with high-quality keynotes, 1-on-1 time with exhibitors, and multiple ways to connect with the contact center community.
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Click on session titles for full session descriptions. All times noted are in EST.
Dave Seaton, CCXP, is an award-winning consultant with Seaton CX—the customer experience management experts for B2B SaaS. Dave's proudest moments on a project involved flying 4,768 miles, navigating rural Pennsylvania, and surviving a high-speed Uber ride down Bourbon Street to interview customers for a B2B SaaS company. Acting on those insights reduced customer churn by 66%. He won the 2020 North American Customer Centricity Award for that project, a chunky black mini-monolith he uses as a bookend to hold up his dog-eared copy of Matt Dixon's Effortless Experience. Dave chases his three adorable screaming children around Grapevine, Texas. He's hiked eleven National Parks and has fifty-two more to go.