ICMI is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

Schedule

ICMI's Contact Center Expo provides inspirational sessions that matter to you, with high-quality keynotes, 1-on-1 time with exhibitors, and multiple ways to connect with the contact center community.

Check back frequently, information added daily!

Click on session titles for full session descriptions. All times noted are in EST.

Yenissa SalgadoChief, Agency OperationsCounty of San Diego

Yenissa Salgado joined the Access Customer Service Center for the Health & Human Services Agency with the County of San Diego in January 2021 as the Chief, Agency Operations, focusing on service delivery by creating an environment of innovation. She has 15 years of experience in providing a broad range of health and social services, promoting wellness, self-sufficiency, and a better quality of life for all individuals and families in San Diego County. Yenissa earned her undergraduate degree in Psychology from National University.

Presenting: