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Schedule

ICMI's Contact Center Expo provides inspirational sessions that matter to you, with high-quality keynotes, 1-on-1 time with exhibitors, and multiple ways to connect with the contact center community.

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Click on session titles for full session descriptions. All times noted are in EST.

Patrick RussellDirector & Product Management8x8

Patrick Russell is a contact center expert with over 18 years in the industry; he’s currently the director of product management at 8x8. Patrick has held nearly every role within a contact center, including managing operations of several thousand agents, and he has been recognized as an industry thought leader by several organizations. With a passion for technology and finding new ways to help businesses improve, Patrick is an optimistic, creative problem solver with an employee-first approach to improving the customer experience. When he’s not working, you can find Patrick working on carpentry projects or traveling the world.

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