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ICMI's Contact Center Expo: A Digital Experience provides inspirational sessions that matter to you, with high-quality keynotes, 1-on-1 time with exhibitors, and multiple ways to connect with the contact center community. Click on session titles for full session descriptions. All times noted are in EST.

Michele RowanPresidentWork From Home Alliance

Michele Rowan, President of Work From Home Alliance, has spent the last 12 years helping companies design and continuously improve their remote and hybrid work programs. Through targeted gap analysis of existing workflows, policies and technology applications, Michele tailors a set of recommendations for long range optimization of work from home and hybrid work that specifically reflect individual organizational vision and culture.