Live | October 16 - 19
Orlando | FL
ICMI's Contact Center Expo provides inspirational sessions that matter to you, with high-quality keynotes, 1-on-1 time with exhibitors, and multiple ways to connect with the contact center community.
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Click on session titles for full session descriptions. All times noted are in EST.
With nearly a decade of experience in leadership roles within airline flight operations,
Thomas is currently responsible for overseeing Cape Air’s Contact Center. Through a strategic
focus on investments in technology that improve both customer and agent experience, Thomas
has been an integral part of the robust digitization of customer service leading to lower
attrition, better budgets, and an overall improved and more efficient customer experience from
Cape Air’s Contact Center.