ICMI's Contact Center Expo provides inspirational sessions that matter to you, with high-quality keynotes, 1-on-1 time with exhibitors, and multiple ways to connect with the contact center community.
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Recognized by Gartner as a Digital Experience leader, Derek is a technical and customer-facing strategist leading customer service teams in Conversational AI Automation excellence. As the VP of Technology at Cognigy, Derek delivers insights and an understanding of Conversational AI and chatbots as the next level of automation. For nearly two decades, Derek has focused on greater innovation for enterprises, uniquely combining a passion for technology with an honest dialog about its possibilities in real-world organizational contexts. Derek has worked with numerous startups from initial funding through public offerings and acquisition.