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ICMI's Contact Center Expo provides inspirational sessions that matter to you, with high-quality keynotes, 1-on-1 time with exhibitors, and multiple ways to connect with the contact center community.

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Click on session titles for full session descriptions. All times noted are in EST.

Skip PiccianoManaging PartnerECX

Skip Picciano is a grandpa, baker, coffee lover and contact center consultant working with Fortune 50 contact centers, start-ups and everything in between. Skip has worked with technology vendors to keep them from bending the truth as well as assisting CX teams with their own assessments on current state, challenges, and opportunities for improvement, as well as providing a road map for a potential future state around how customers engage their brand effortlessly.