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Kay PhelpsPrinciple, Contact Center SolutionsVonage

Kay Phelps is a Contact Center Practice Leader at Vonage. As a 20+ year veteran in contact centers, Kay’s experience spans product development, systems engineering, product management and product marketing. As a frequent blogger, author, and presenter, Kay uses her expertise in all facets of product development and marketing to help companies deliver excellence in customer experiences. Outside the office, you can find Kay hiking, skiing, reading, or traveling.

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