Live | October 16 - 19
Orlando | FL
ICMI's Contact Center Expo provides inspirational sessions that matter to you, with high-quality keynotes, 1-on-1 time with exhibitors, and multiple ways to connect with the contact center community.
Check back frequently, information added daily!
Click on session titles for full session descriptions. All times noted are in EST.
Dmitri Novomeiski is a seasoned commercial excellence and customer experience strategist with over 20 years of experience helping businesses drive customer loyalty. Throughout Dmitri's career, he worked across start-ups, mid-size companies, and global organizations to develop and implement customer-centric strategies that use information technology to deliver exceptional customer experiences. Dmitri worked with many organizations on their customer transformation initiatives across the technology, manufacturing, media, and automotive industries. His experience spans product innovation, marketing, sales, and service operations. Dmitri has been included in the Top 25 Thought Leaders 2023 by ICMI.