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Brittany Noble, Senior SCO Manager, Amica Mutual Insurance
Brittany is in her 15th year with Amica, having started as a representative in the Hartford Regional Office prior to transitioning to the adjuster role in their Northern California location. She came back east to work as a training instructor and claims supervisor before returning to Talent Development to oversee Amica's management trainee program and instructional design teams. She began her contact center journey in 2019 where she now oversees the First Notice of Loss unit in Lincoln, RI. Brittany has a degree in mathematics and economics from St. Lawrence University and currently resides in Massachusetts with her husband and two children. Outside of work, you can find her trying to keep her kids active and out of trouble, enjoying a family hike, beach day or trying out a new restaurant.