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ICMI's Contact Center Expo provides inspirational sessions that matter to you, with high-quality keynotes, 1-on-1 time with exhibitors, and multiple ways to connect with the contact center community.

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Elissa NelsonSenior DirectorMayo Clinic

Elissa Nelson is a Senior Director of Systems Transformation within the Enterprise Office of Access Management Infrastructure Services Division at Mayo Clinic with 5 years of innovation and transformation experience and 10 years of scheduling and access experience in her 25 years at Mayo Clinic. Elissa is an Instructor in Health Care Administration within the Mayo Clinic College of Medicine and Science and a Silver Quality Fellow in the Mayo Clinic Quality Academy.