ICMI is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.


ICMI's Contact Center Expo provides inspirational sessions that matter to you, with high-quality keynotes, 1-on-1 time with exhibitors, and multiple ways to connect with the contact center community.

Check back frequently, information added daily!

Click on session titles for full session descriptions. All times noted are in EST.

Anna Negriglobal burton guide strategistBurton Snowboards

Anna Negri is originally from Italy and Switzerland and is currently living between a small village in South Tyrol, Italy and Innsbruck, Austria. Anna has a bachelor degree in Sport and Event Management and a master degree in Marketing. The outdoors and winter sports are her passions since she was a little kid and is a certified snowboard teacher. In her free time, she is the General Secretary of the World Snowboard Federation.