Margaret is a Director of Contact Center and Virtual Branch celebrated for her captivating talks and expertise in facilitating contact center teams. With a contact center career spanning over a decade, she established herself as a trusted voice in financial contact centers. Known for her dynamic speaking style and ability to connect with audiences on a personal level, Margaret has inspired others through her thought-provoking presentations. She possesses a rare talent for distilling complex ideas into accessible insights, leaving audiences informed and inspired. As a leader, Margaret is committed to ethical leadership and its role in empowering a team. She strives to pay it forward to her team, creating a better workplace in every way. In addition to her professional endeavors, Margaret is an avid reader and savors time with her labradoodle Albus and family, finding balance and inspiration in her pursuits beyond the professional. She believes in the importance of hard work, finding balance everywhere, and honesty above everything.