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ICMI's Contact Center Expo provides inspirational sessions that matter to you, with high-quality keynotes, 1-on-1 time with exhibitors, and multiple ways to connect with the contact center community.

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Click on session titles for full session descriptions. All times noted are in EST.

Chris MounceQuality and Coaching SpecialistEvaluAgent

Chris Mounce is an award winning Quality and Coaching Specialist who is
passionate about sharing his expertise with the world. With a deep love of all things QA and
coaching, Chris has dedicated his career to helping businesses, teams and individuals reach
their full potential. Chris brings a wealth of knowledge and experience to the stage. His
focus on digital training, technology and coaching sets him apart as a thought leader in the
industry and his insight are invaluable for audiences of all backgrounds.