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ICMI's Contact Center Expo: A Digital Experience provides inspirational sessions that matter to you, with high-quality keynotes, 1-on-1 time with exhibitors, and multiple ways to connect with the contact center community. Click on session titles for full session descriptions. All times noted are in EST.

Tricia MorrisContent Marketing8x8

Tricia Morris is the content marketing director at 8x8 with more than 20 years of experience at technology companies including MicroStrategy and Microsoft where she was responsible for Microsoft Dynamics 365 product marketing and primary research. Tricia serves as a customer service and customer experience writer and thought leader championing digital transformation. She has been recognized among the International Customer Management Institute’s (ICMI) Top 50 Thought Leaders, the 20 Best Customer Experience Blogs You Must Follow, and the 20 Customer Service Influencers You Must Follow.