Live | October 16 - 19
Orlando | FL
ICMI's Contact Center Expo provides inspirational sessions that matter to you, with high-quality keynotes, 1-on-1 time with exhibitors, and multiple ways to connect with the contact center community.
Check back frequently, information added daily!
Click on session titles for full session descriptions. All times noted are in EST.
Gina Montague has over 25 years of leadership experience and is proud to have a career in the service industry. Gina is passionate about staff development, process improvement, and creating positive experiences for both employees & customers. Gina has had the honor of leading the multi-award-winning support team at Infinite Campus, a software company transforming K12 education. Gina is a presenter at national conferences and other industry events, sharing her lessons learned on a variety of topics related to culture, leadership, team building, and employee engagement.