ICMI is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

Live | October 16 - 19
Orlando | FL

Schedule

ICMI's Contact Center Expo provides inspirational sessions that matter to you, with high-quality keynotes, 1-on-1 time with exhibitors, and multiple ways to connect with the contact center community.

Check back frequently, information added daily!

Click on session titles for full session descriptions. All times noted are in EST.

Sign In Create Account Export | Need Help?
All Sessions Speakers My Schedule

Risa Lovell, Director Customer Service, Farm Bureau Insurance Of Michigan

Risa Lovell is a Customer Experience fanatic with 25 years of leadership experience. She uses her expertise in contact center operations, quality assurance, training and lean principles to build customer centric teams who provide world-class service. Risa is a graduate student in the Master of Science in Customer Experience Management program at Michigan State University.

Presenting: