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ICMI's Contact Center Expo provides inspirational sessions that matter to you, with high-quality keynotes, 1-on-1 time with exhibitors, and multiple ways to connect with the contact center community.

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Click on session titles for full session descriptions. All times noted are in EST.

Risa LovellDirector Customer ServiceFarm Bureau Insurance Of Michigan

Risa Lovell is a Customer Experience fanatic with 25 years of leadership experience. She uses her expertise in contact center operations, quality assurance, training and lean principles to build customer centric teams who provide world-class service. Risa is a graduate student in the Master of Science in Customer Experience Management program at Michigan State University.