Live | October 16 - 19
Orlando | FL
ICMI's Contact Center Expo provides inspirational sessions that matter to you, with high-quality keynotes, 1-on-1 time with exhibitors, and multiple ways to connect with the contact center community.
Check back frequently, information added daily!
Click on session titles for full session descriptions. All times noted are in EST.
As lifetime resident of the Indianapolis area, Michael is motivated to drive change by volunteering
locally with community groups and supporting grass root campaigns that educate and inspire residents
of all ages. Michael transfers that same energy to the role as Senior Strategic Sales Consultant to
evangelize the Genesys products supporting the Sales team as a product expert and demonstration
specialist. Prior to working at Genesys, Michael was a freelance Technical Content Producer for various
television networks and corporate events.