ICMI's Contact Center Expo provides inspirational sessions that matter to you, with high-quality keynotes, 1-on-1 time with exhibitors, and multiple ways to connect with the contact center community.
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Bianca Lazaro is the senior director of Service Delivery Philippines and Shared Services at Peak Support. Prior to joining Peak Support, Bianca was a team leader at TalkTo and Path, where she was responsible for scheduling, payments, general operations, and data analysis, and a team leader at VXL. Despite being a career woman, she does her best to be a doting mother and wife. She is a certified oiler and enjoys growing her collection of special blends.