Live | October 16 - 19
Orlando | FL
ICMI's Contact Center Expo provides inspirational sessions that matter to you, with high-quality keynotes, 1-on-1 time with exhibitors, and multiple ways to connect with the contact center community.
Check back frequently, information added daily!
Click on session titles for full session descriptions. All times noted are in EST.
Bianca Lazaro is the senior director of Service Delivery Philippines and Shared Services at Peak Support. Prior to joining Peak Support, Bianca was a team leader at TalkTo and Path, where she was responsible for scheduling, payments, general operations, and data analysis, and a team leader at VXL. Despite being a career woman, she does her best to be a doting mother and wife. She is a certified oiler and enjoys growing her collection of special blends.