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Schedule 2024

Erin LaymanMayo Clinic

Erin Layman holds the position of Operations Manager Office of Access Management at Mayo Clinic. In this role, Erin plays a crucial part in several enterprise initiatives, including Contact Center Transformation, Digital Self-Service, and the Optimization & Redesign project. Erin oversees the day-to-day operations of five Mayo Clinic Contact Centers and ten business units. Beyond his regular duties, Erin also serves as an instructor for Mayo Clinic's Workplace Violence and Prevention Program and is an active member of the Workplace Violence Advocacy Team. His passion lies in meeting customer needs, supporting staff, building efficient systems, managing change, and striving for excellence.