Jon Lamont is a customer service executive with two decades in the call center and experience launching successful sales operations centers, implementing AI solutions, and delivering significant revenue growth. In his current role as Director of Care Revenue at Mint Mobile, he is responsible for balancing customer retention while expanding existing customer revenue. He has past experience with both in-house and outsourced customer service organizations, including Xerox, Ultra Mobile, Conduent, Viasat, and ACS.