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Live | October 16 - 19
Orlando | FL

Schedule

ICMI's Contact Center Expo provides inspirational sessions that matter to you, with high-quality keynotes, 1-on-1 time with exhibitors, and multiple ways to connect with the contact center community.

Check back frequently, information added daily!

Click on session titles for full session descriptions. All times noted are in EST.

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Simon Kriss, Chief Innovation Officer, CX Innovation Institute

Simon Kriss is the Chief Innovation Officer for the CX Innovation Institute and is based in Melbourne, Australia. He's the author of The AI-Empowered Customer Experience and hosts a trio of podcasts on CX and innovation. Simon is a customer experience futurologist and a divergent thinker who leverages his 30+ years of experience with global brands like Expedia, HSBC Bank, and Cathay Pacific Airways as an in-demand advisor and industry commentator, as well as a highly acclaimed public speaker, having presented across the globe on many topics, including the future of CX.

Presenting: