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ICMI's Contact Center Expo provides inspirational sessions that matter to you, with high-quality keynotes, 1-on-1 time with exhibitors, and multiple ways to connect with the contact center community.

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Simon KrissChief Innovation OfficerCX Innovation Institute

Simon Kriss is the Chief Innovation Officer for the CX Innovation Institute and is based in Melbourne, Australia. He's the author of The AI-Empowered Customer Experience and hosts a trio of podcasts on CX and innovation. Simon is a customer experience futurologist and a divergent thinker who leverages his 30+ years of experience with global brands like Expedia, HSBC Bank, and Cathay Pacific Airways as an in-demand advisor and industry commentator, as well as a highly acclaimed public speaker, having presented across the globe on many topics, including the future of CX.