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ICMI's Contact Center Expo provides inspirational sessions that matter to you, with high-quality keynotes, 1-on-1 time with exhibitors, and multiple ways to connect with the contact center community.

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Jordan JohnsonDirector, Help Desk ServicesAnthology

Jordan Johnson is an experienced Ed-Tech professional working in the e-Learning industry. He's currently the director of help desk services at Anthology (formerly Blackboard), where he's spent the last 11 years in roles spanning operations, training, instructional design, technical consulting, and product development.