Live | October 16 - 19
Orlando | FL
ICMI's Contact Center Expo provides inspirational sessions that matter to you, with high-quality keynotes, 1-on-1 time with exhibitors, and multiple ways to connect with the contact center community.
Check back frequently, information added daily!
Click on session titles for full session descriptions. All times noted are in EST.
Jordan Johnson is an experienced Ed-Tech professional working in the e-Learning industry. He's currently the director of help desk services at Anthology (formerly Blackboard), where he's spent the last 11 years in roles spanning operations, training, instructional design, technical consulting, and product development.