Mimi has been with WebMD for over 14 years. Like many on our Coaching and Operations Leadership Team, she started as an agent in our health coaching call center. Mimi zeroed in on how to provide the best service to our end-users, and this led to her joining the Quality Assurance team. From there, Mimi took on the lead-trainer role. Displaying her agility to pivot, she then supported and managed a team of agents before returning to her true passion, quality and training. Mimi’s next role, managing the quality and training team, allowed her to really move the Coaching and Operations departments to the next level. Mimi and her team are responsible for leading 6+ new hire onboarding trainings each year. They support recruiting, interviewing, training, and follow-up support, as if it is a seamless and everyday norm. Mimi manages the oversight and support of many of the programs that we offer, and her and her team serve as the liaison between our call center and the client delivery teams. Mimi supports over 200+ trainings per year for the many agents and additional departments within the organization. She partners with our client delivery teams as a subject matter expert for our programs and is an integral part of the sales process. Mimi loves a challenge and new project and is always ready to take on anything new.