Live | October 16 - 19
Orlando | FL
ICMI's Contact Center Expo provides inspirational sessions that matter to you, with high-quality keynotes, 1-on-1 time with exhibitors, and multiple ways to connect with the contact center community.
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Click on session titles for full session descriptions. All times noted are in EST.
Todd has over 25 years of workforce management leadership experience, including senior roles at Travelocity, Cabela's, VIP Desk, and most recently Hulu and Disney Streaming. Todd is a leading subject matter expert on all phases of workforce management, starting with understanding business interests and priorities through to forecasting, production of business requirements, schedule production, bid processing and schedule adherence. He is known in the industry for helping companies broadly expand their thinking on business requirements vs. employee preferences. His focus is on crafting as many options as possible for employees in terms of their work schedules, while optimizing performance and labor efficiencies for companies.