Katie Henshaw is the Director of Contact Center and Vendor Management at Red Roof, where she focuses on creating great customer experiences through strong team collaboration and vendor partnerships. With 18 years in hospitality, including nine at Red Roof, Katie’s journey from the front desk to leadership has shaped her people-first approach. Her journey reflects a deep commitment to service, leadership, and continuous growth, where she is passionate about building relationships that drive performance and service excellence. As today’s moderator, Katie is excited to help spark meaningful conversations and shared learning!