ICMI's Contact Center Expo: A Digital Experience provides inspirational sessions that matter to you, with high-quality keynotes, 1-on-1 time with exhibitors, and multiple ways to connect with the contact center community. Click on session titles for full session descriptions. All times noted are in EST.
Results-oriented professional with 12+ years of experience and a proven knowledge of cross-functional team building & leadership, organizational culture, and P&L management. As a culture and value driven leader, my objective is to leverage my passion for people and process to help organizations drive maximum growth, capital, and service delivery excellence.