ICMI's Contact Center Expo provides inspirational sessions that matter to you, with high-quality keynotes, 1-on-1 time with exhibitors, and multiple ways to connect with the contact center community.
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Click on session titles for full session descriptions. All times noted are in EST.
Nafis has over 20+ years of leadership experience in digital transformation,
especially contact center transformation. He has held leadership roles in Global Solution
Consultancy. His domain expertise is in Banking and Financial Services.