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Live | October 16 - 19
Orlando | FL

Schedule

ICMI's Contact Center Expo provides inspirational sessions that matter to you, with high-quality keynotes, 1-on-1 time with exhibitors, and multiple ways to connect with the contact center community.

Check back frequently, information added daily!

Click on session titles for full session descriptions. All times noted are in EST.

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All Sessions Speakers My Schedule

Nafis Hasan, Sr Director - Product Management, Sprinklr

Nafis has over 20+ years of leadership experience in digital transformation,
especially contact center transformation. He has held leadership roles in Global Solution
Consultancy. His domain expertise is in Banking and Financial Services.

Presenting: