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Schedule

ICMI's Contact Center Expo provides inspirational sessions that matter to you, with high-quality keynotes, 1-on-1 time with exhibitors, and multiple ways to connect with the contact center community.

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Click on session titles for full session descriptions. All times noted are in EST.

Jeff HarlingHead of Digital SupportZoom

  • Jeff Harling is the Head of Digital Support for Zoom. In this role, he leads the self-service support strategy for Zoom’s support web experience, including chatbot, AI, search engine optimization, content and knowledge management as well as the Zoom customer support community and social media. He is a four-time JD Powers award winner and a member of the Technology Services World Star Award Hall of Fame for service delivery and content/knowledge management. Outside of work, Jeff enjoys home improvement, kayaking, camping, and road trips to anywhere. Jeff is based out of the Denver, Colorado office with his wife, four kids, three dogs, and Steve the cat.

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