Live | October 16 - 19
Orlando | FL
ICMI's Contact Center Expo provides inspirational sessions that matter to you, with high-quality keynotes, 1-on-1 time with exhibitors, and multiple ways to connect with the contact center community.
Check back frequently, information added daily!
Click on session titles for full session descriptions. All times noted are in EST.
With a career spanning over 30 years in the communications industry, across both the
public and private sectors in Europe and North America, Alton has worn multiple hats. He has
served as an agent, contact center leader, support analyst, and product specialist. He has
managed over 250 contact center deployments, and engaged in contact center and executive
management consulting, operations, inside and field sales, as well as channel management.