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Todd GladdenBusiness AssociateICMI

With over 40 years of experience, holding managerial and executive
positions in the Telecom, Utility and Contact Center industry, Todd brings a
wealth of knowledge in developing linkages between business strategies,
workforce operational processes and leadership skills in learning and
As SVP of US Operations for Planmen Consultancy, Todd has consulted
with companies across the globe, working with businesses to identify
operational, workforce management process, human resource and training
opportunities where significant productivity gains can be realized. He is a
regular speaker at industry conferences, has published articles in trade
journals and conducts seminars as an industry expert. He was awarded
the ICMI Lifetime Achievement Award in 2020.
He holds a Bachelor's degree in Business Management, a Master's in
Human Resource Management and an Executive MBA. He is a Certified
Workforce Planning Professional (CWPP) and a charter member of the
Board of Advisors for the International Society of Workforce Planning
Professionals (SWPP), The Quality Assurance and Training Connection
(QATC) and the International Customer Management Institute (ICMI).
Todd lives in Buford, GA with his wife Valerie. They have three children and
three grandchildren. He may be reached at [email protected]