ICMI's Contact Center Expo provides inspirational sessions that matter to you, with high-quality keynotes, 1-on-1 time with exhibitors, and multiple ways to connect with the contact center community.
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Click on session titles for full session descriptions. All times noted are in EST.
A passionate outdoor enthusiast with 10+ years of international experience in the snow sports and outdoor industries. I've worn a variety of hats that have allowed me to lead teams, solve problems, and drive operational improvements at the organizations I've worked with. Dedicated to facing challenges head on while having fun and making friends along the way.
Since joining Burton, I have helped to transform our contact center operations and change the way we engage with our frontline teams.