Begin planning your schedule by browsing the list of sessions and activities, filtering by pass type, track and type of session. Additional sessions will be added on an ongoing basis, so check back frequently!
Alan Forster, Managing Director, Six Forsters, LLC
Tim Lootens has spent over 30 years in the Call Center industry with
Avaya, Genesys and NICE CXone. Throughout his career he has been
obsessed with helping customers improve CX and he continues that
passion as the market is shifting to Cloud, AI and Omni Channel solutions.
Currently as Senior Vice President at Blackchair, he specializes in cloud
migrations and platform independence. He helps bring Clarity and
Assurance to your CX transformation project with a fact-based, data-driven
approach.