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ICMI's Contact Center Expo provides inspirational sessions that matter to you, with high-quality keynotes, 1-on-1 time with exhibitors, and multiple ways to connect with the contact center community.

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Click on session titles for full session descriptions. All times noted are in EST.

Christie FitzgeraldDirector - Solutions ConsultancySprinklr

Christie has over 15 years of SaaS technology experience in the areas of
Customer Service, Product Marketing and Solution Consulting. Today, Christie leads Sprinklr’s
Solution Specialist team with proven success in aligning customer’s long-term customer
service initiatives with technology solutions that will deliver on value realization and drive
digital transformation within the Contact Center.