Begin planning your schedule by browsing the list of sessions and activities, filtering by pass type, track and type of session. Additional sessions will be added on an ongoing basis, so check back frequently!
Eileen Edwards, Manager of Member Services, TML Health
Eileen has been a leader within the Contact Center industry for over 25 years. Her experience revolves around Quality Assurance Programs, Customer Satisfaction, Sales, Customer Service, Inbound and Outbound, Training, and Employee Development, Mentoring and Leadership. Eileen earned her bachelor’s degree in Business Administration from LeTourneau University and is an active member of the Board of Directors of The Austin Contact Center Alliance.