CC Expo is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

Begin planning your schedule by browsing the list of sessions and activities, filtering by pass type, track and type of session. Additional sessions will be added on an ongoing basis, so check back frequently!

Stuart DiscountCEOSMD Contact Center Consulting

Stuart is long time veteran in the contact center industry. For 25 years he was the owner and CEO of 1 2 1 Direct Response a mid-size contact center company.

Stuart for over 30 years was an active member of PACE and its predecessor American Teleservices Association (ATA). For close to 10 years Stuart was the Chair of the Government Affairs Committee representing the association in front of regulators and legislators on issues affecting contact centers. Serving several terms as Chairman, led to Stuart being hired as Chief Executive Officer in November 2017. Under Stuarts’s leadership, PACE increased their stature as the voice of the contact industry.

Stuart has started his own consulting company in July 2020 and focuses on business development and advocacy services. Often interviewed by news organizations, meeting with regulators and legislators Stuart continues to represent the contact center industry as the Co-Chair of the Enterprise Communications Advocacy Coalition. The ECAC provides advocacy for companies that are affected by regulations that effect their communication with their customers.