ICMI is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.


ICMI's Contact Center Expo provides inspirational sessions that matter to you, with high-quality keynotes, 1-on-1 time with exhibitors, and multiple ways to connect with the contact center community.

Check back frequently, information added daily!

Click on session titles for full session descriptions. All times noted are in EST.

Kathi DailyAdvising Services Operations ManagerZeiders Enterprises, Inc.

With more than 20 years of leadership and program management experience, Kathi Daily currently manages day-to-day contact center operations at Zeiders Enterprises, Inc. Kathi leads with strategic vision and creativity, while focusing on service excellence, both internally and externally. She understands that employing emotional intelligence and a conversational approach improves the dynamic of every interaction. Prior to joining Zeiders, Kathi’s career centered around higher education. She has a passion for supporting the education and career goals of students and clients, as well as the professional development of her staff. Kathi is a Certified Workforce Development Professional and executive coach, with an undergraduate degree in organizational behavior and graduate work in leadership.